Try putting yourself in their shoes. Indeed you may have already experienced a hospital stay yourself or have been called in for support.

When a patient and family first hear their diagnosis or prognosis, they rarely “hear” all of what has been said. A follow-up discussion should take place with their doctor or attending nurse to answer questions, to clear up any misunderstanding or misconstruing of information and assist with clarification. A well-trained and informed pastor in attendance can help minimize denial and shock.